Check in time 2.00 p.m. Check out time 12.00 a.m. 

If you would like to extend your stay, kindly contact the reception before 09.00 a.m. – call 100, 400.

Please contact the reception – 100, 400.

Complimentary luggage storage is open 24h and is located on the ground floor near the reception desk.

Please contact reception – 100, 400.

If you need assistance with your luggage please ask at the reception, extra charges may apply -available 24 h

Face towels, bath towels, toiletries, sewing kits, ironing facilities, adapters, extra pillows or blankets and other useful things are available on request, 24h at the reception. Information and current price list at reception - ext. 100, 400

High speed wireless internet is available free of charge throughout the hotel. The current password is available on the key card case. In case of technical problems with the connection or login, please contact the reception. Help is available free of charge, 24h/day - ext. 100, 400

We accept credit cards: VISA, MASTER CARD, AMERICAN EXPRESS, MAESTRO, DINERS

We offer 2 fully equipped conference rooms that may be set up to your exact specifications to suit your type of meeting or event (maximum 150 pax)

For more details kindly contact our marketing team. Office hours 8 a.m. till 4.00 p.m. (Mon – Fri) – call 151 or email marketing@cristal.com.pl

All rooms are equipped with 230 V. The sockets are permanently active.

We truly care about your experience. If there is anything we can do to improve your stay, please contact the front desk immediately.

After your stay is completed, we would sincerely appreciate you taking a few minutes to share your comments about your experience with us. Kindly leave your feedback on Tripadvisor, Facebook or Google. 

Smoking is strictly forbidden on the entire hotel. Failure to comply with the ban results in a financial penalty of PLN 500 / day.

For your own safety, please familiarize yourself with the fire instruction and evacuation plan which is placed on the room’s entrance door.

In case of fire call fire department - 9 – 998 or reception - call 100, 400

Our reception staff is at your disposal 24 hours a day — 100, 400.

Restaurant & Bar Cristal  was temporarily moved to the Banquet Hall.

Opening hours:

Monday — Saturday 12:00 — 21:00

Sunday 12:00 — 20:00

Room service is available during restaurant opening hours. Additional fee - 30 PLN — ext. 159.

We offer a safety deposit box at the reception desk free of charge, available 24h.  

Open from 8 p.m. till 10.00 p.m. Service free of charge. We heat saunas on request - call 100, 400.

If urgent medical assistance is required, please contact the reception — ext. 100, 400. Ambulance 9-999 or 9-112.

Breakfast is served Mon-Fri from 6.30 a.m. till 10.30 a.m. Sat-Sun from 6.30 till 11.00 in our restaurant. You can order breakfast to your room. Room service fee - 30 PLN. Call 159.

Guests who check out before 6.30 a.m. may order a breakfast package. Kindly place your order with reception before 8 p.m. the day before – call 100, 400

Calls to external numbers are obtained by dialing “9". To call another room — please dial the room number.

Price list of telephone calls per minute, in PLN: National local — 2.00, National straddling — 2.50, International (Europe — 3.50, Asia and Africa — 10.00, Other countries — 3.50)

Hotel reception provides office services such as printing and copying documents, receiving and sending fax. Service is available 24h. Extra charges may apply. Call 100, 400.  

Complimentary 2 bottles of water are placed on the table. Tap water is safe to drink.

Iron and ironing board are available on request, 24h, free of charge. Call reception – call 100, 400.